This page compiles the most frequently asked questions during the shopping process to help you quickly understand loftspool.shop’s services and procedures.

I. Order Related

Q1: How long does it take for my order to ship after I place it?

Orders will be processed and shipped on the same day after successful payment.

Q2: Can I modify my order information?

You can contact customer service to modify your shipping information before your order ships. Once shipped, it cannot be changed.

II. Delivery Related

Q3: Which regions are covered by delivery?

Currently, delivery is only available within Spain.

Q4: How long will it take to receive my goods?

After your order is shipped, delivery is generally completed within 2 days.

III. Returns and Refunds

Q5: Can I return items?

Returns are supported within 30 days of receiving the goods, provided they meet the return conditions.

Q6: How long does it take for a refund to arrive?

After the return is approved, the refund is usually completed within 3 days.

IV. Product Related

Q7: What spaces are suitable for the bookshelves?

Suitable for various home storage scenarios such as bedrooms, living rooms, and studies.

Q8: Does the product require self-assembly?

Some products may require simple assembly; basic installation instructions are usually included.

V. Other Questions

Q9: How can I contact you?

You can contact us via email or phone, and we will reply and handle your request as soon as possible.

VI. Policy Explanation

Due to continuous losses, the merchant has decided to clear out inventory at a loss. We are currently optimizing our operational structure, but will maintain basic service support and normal customer communication channels.