This return policy applies to loftspool.shop and standardizes the return and refund process for users after purchase. Placing an order signifies acceptance of this policy.

I. Return Application Conditions

Users may apply for a return after receiving the goods if the following conditions are met:

The return request is submitted within the return period.

The goods remain in their original condition and do not affect resale.

The packaging and accessories are complete, and there is no obvious damage caused by the user.

II. Return Period

Users may submit a return request within 30 days of receiving the goods. Return requests will not be accepted after this period.

III. Refund Processing Time

After the return request is approved and the goods are confirmed:

The refund will be credited to your account within 3 days (the exact arrival time may vary slightly depending on the payment method).

IV. Return Process
Submit a return request
Return conditions are reviewed
Return the goods as instructed
Check the condition of the goods
Complete refund processing
V. Shipping Costs

If the return is not due to a product quality issue, the user may be responsible for the shipping costs; if it is due to a product issue, it will be handled according to the actual situation.

VI. Special Circumstances

Returns may not be supported in the following situations:

The product has been used or damaged.

The return period has expired.

Complete information or supporting documentation has not been provided as required.

VII. Policy Explanation

Due to ongoing losses, the merchant has decided to clear out inventory at a loss. At this stage, we are still striving to maintain normal after-sales processes and, while optimizing costs, maintain basic service standards and protect user rights.